Cabin Crew Safety November-December 1990
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چکیده
In everyday speech, the phrases “human factors” and “the human factor” frequently refer to individual quirks of behavior which may be irrational and difficult to explain and which can be called upon, in the absence of any hardware failure, to account for unfortunate events such as accidents. Implicit in this everyday usage is the notion that behavior is unpredictable and that the addition of a human being to an otherwise smoothly-operating system will inevitably result in human error at some time or another.
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